Terms of service

Last updated: August 31, 2026

Welcome to Jinkly. These Terms of Service govern your use of jinkly.shop and your purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Jinkly

Jinkly operates an online retail store serving customers in the United Kingdom.

Store: Jinkly
Website: jinkly.shop
Address: 60 Forest Point Dr, York, Ontario M6M 5E9, Canada
Email: setaylor003d4@gmail.com
Phone: 450-741-4447

In these Terms, "Jinkly," "we," "us," and "our" refer to Jinkly. "You" and "your" refer to the person accessing our website or purchasing products from us.

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Introduce viruses, malware, or other harmful code.

  • Scrape, copy, reproduce, or exploit website content without authorization.

  • Use automated systems to access the website in a way that could disrupt our services.

  • Impersonate another person or provide misleading information.

  • Attempt to interfere with another customer's use of the website.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to:

  • Screen or device settings

  • Lighting conditions

  • Manufacturer changes

  • Packaging updates

  • Product variations

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

Nothing in these Terms limits any statutory rights you may have regarding products that do not conform to the contract.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit quantities or discontinue products without prior notice.

If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, offer a suitable resolution, which may include cancellation and a refund.

5. Prices

All product prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure that prices are displayed accurately. However, an obvious pricing or listing error may occur.

If we identify a significant pricing error affecting an order, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

If you do not wish to proceed, the order may be cancelled and any payment already collected for the affected order will be refunded.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or product-description error.

  • We suspect fraudulent or unauthorized activity.

  • The order contains inaccurate information.

  • We are unable to process the transaction.

  • We reasonably believe the order violates these Terms.

If we cancel an order after payment has been collected, we will arrange an appropriate refund.

7. Customer Information

You are responsible for ensuring that the information provided when placing an order is accurate and complete.

This includes:

  • Your name

  • Delivery address

  • Email address

  • Telephone number

  • Payment information

We are not responsible for delays or failed deliveries resulting directly from incorrect or incomplete information supplied by the customer.

If you discover that your information is incorrect, please contact us as soon as possible.

8. Payment

Payment must be successfully authorized before an order can be processed.

Payments may be handled by third-party payment processors. Additional terms or verification requirements may apply to transactions processed through those providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly accept unauthorized or fraudulent payment methods.

9. Shipping and Delivery

Jinkly currently ships to the United Kingdom.

Standard Delivery

  • Delivery method: Standard shipping

  • Estimated delivery time: 3–5 business days

  • Shipping cost: Free

Delivery estimates are provided for guidance and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, operational disruptions, or other unforeseen events.

We will make reasonable efforts to ensure orders are processed and delivered within the estimated timeframe.

10. Delivery Address

Orders will be shipped to the delivery address provided at checkout.

Customers are responsible for ensuring that the delivery address is accurate.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us so that we can determine the available options.

Additional delivery charges may apply in circumstances where a carrier requires a new shipment because of customer-provided incorrect information.

11. Returns

Jinkly offers a 30-day return period.

You may request a return within 30 days from the date your order is delivered, subject to the requirements of our Return & Refund Policy.

Eligible returns are subject to the applicable return conditions, including reasonable requirements concerning the condition of the product.

Return shipping is free, and Jinkly does not charge a restocking fee.

For complete information, please review our Return & Refund Policy.

12. Refunds

Approved refunds will generally be issued to the original payment method.

Once a refund has been initiated, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

Jinkly does not charge restocking fees on eligible returns.

Nothing in these Terms limits any refund or remedy required by applicable consumer protection law.

13. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help assess the issue.

Depending on the circumstances, we may offer:

  • A replacement

  • An exchange

  • A repair where appropriate

  • A refund

Where an item is confirmed to be defective, damaged, or incorrectly supplied, Jinkly will provide an appropriate remedy in accordance with applicable law.

14. Statutory Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or otherwise limit any consumer rights that cannot legally be excluded or restricted.

For customers in the United Kingdom, statutory consumer protections may provide rights relating to the quality, description, suitability, delivery, cancellation, return, replacement, repair, or refund of products.

Where applicable law provides rights that are more favorable than these Terms, those legal rights will take precedence.

15. Intellectual Property

All content appearing on our website, unless otherwise stated, may be protected by intellectual property laws.

This may include:

  • Logos

  • Brand names

  • Product descriptions

  • Text

  • Graphics

  • Images

  • Website design

  • Layouts

  • Icons

  • Software

  • Other website materials

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

16. Third-Party Services

Our website may rely on third-party services to provide certain functions, including:

  • Payment processing

  • Shipping and delivery

  • Website hosting

  • Analytics

  • Security

  • Customer communications

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent policies or practices of third-party service providers except to the extent required by applicable law.

17. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party websites is subject to the terms and policies of those websites.

18. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Compatible with every device or browser

We may temporarily suspend or restrict access for maintenance, security updates, technical issues, or other operational reasons.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Jinkly will not be responsible for losses that are indirect, incidental, or consequential and that could not reasonably have been anticipated when the relevant contract was formed.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited under applicable consumer protection law.

20. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Carrier delays

  • Strikes or labor disruptions

  • Government actions

  • Changes in law

  • Internet or telecommunications failures

  • Cybersecurity incidents

  • Power outages

  • Public emergencies

  • Other events beyond our reasonable control

Where such an event occurs, we will make reasonable efforts to minimize its impact and resume normal service as soon as reasonably possible.

21. Prohibited Activities

You agree not to use our website to:

  • Commit or facilitate unlawful activity.

  • Conduct fraudulent transactions.

  • Abuse promotions or discounts.

  • Submit false or misleading information.

  • Attempt unauthorized access to accounts or systems.

  • Disrupt website operations.

  • Introduce malicious software.

  • Abuse the return or refund process.

  • Interfere with other customers' access to the website.

We reserve the right to investigate suspected abuse and take appropriate action consistent with applicable law.

22. Account Security

If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account unless the unauthorized activity occurred through circumstances outside your reasonable control.

23. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

24. Marketing Communications

If you subscribe to marketing communications, you may receive information about products, promotions, offers, or other store updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant message.

Transactional communications, such as order confirmations, shipping updates, and refund notifications, may still be sent when necessary to fulfill your order or provide customer service.

25. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

  • Changes to our services

  • Changes to our business practices

  • Changes to our website

  • Changes to applicable laws

  • Security or operational requirements

The updated version will be posted on our website with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

26. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

Any waiver must be made in accordance with applicable law.

28. Governing Law

These Terms are governed by the laws applicable to the operation of our business, subject to any mandatory consumer protection rights that apply to customers in their place of residence.

For customers in the United Kingdom, nothing in this section is intended to deprive you of mandatory rights or protections available under applicable UK consumer law.

29. Contact Us

If you have questions about these Terms of Service, an order, a product, a return, or any other matter relating to Jinkly, please contact us:

Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada

Email: setaylor003d4@gmail.com
Phone: 450-741-4447

We will make reasonable efforts to assist with your request and resolve customer service issues promptly.