Frequently Asked Questions

What does Jinkly sell?

Jinkly offers comfortable, modern home furniture designed for relaxed everyday living. Our collection includes floor sofas, loveseats, bean bag seating, and other cozy pieces for creating inviting spaces at home.

Where does Jinkly ship?

We currently ship to Canada.

Is shipping free?

Yes. Standard shipping is always free on orders shipped within Canada.

How long does delivery take?

Our estimated standard delivery time is 3–5 business days after your order has been shipped.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather, holidays, and other circumstances.

How can I track my order?

When tracking information is available, it will be provided using the contact information associated with your order.

If you have questions about your shipment or haven't received tracking information, contact us at setaylor003d4@gmail.com.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

What is Jinkly's return policy?

We accept eligible returns within 30 calendar days of delivery.

Returned products should generally be unused, clean, undamaged, and in their original condition.

We provide free return shipping and do not charge a restocking fee.

There are no final-sale items.

How do I start a return?

Please provide your order number and details about the product you would like to return. We will provide the appropriate return instructions.

What if my product arrives damaged?

If your product arrives damaged or defective, please contact us as soon as possible.

Send us your order number and clear photographs of the product and packaging when requested. We'll review the issue and work with you to determine the appropriate solution, which may include a replacement or refund.

When will I receive my refund?

Once your returned item has been received and approved, Jinkly will process your refund to the original payment method.

Please allow up to 14 business days for us to process your refund. Your bank or payment provider may require additional time for the funds to appear in your account.

Do you charge a restocking fee?

No. Jinkly does not charge restocking fees on eligible returns.

Can I exchange an item?

If you'd like a different product, color, or style, contact us before returning your original item.

Depending on availability, we may be able to arrange an exchange. Alternatively, we may process the return and refund and have you place a new order for the desired product.

Are Jinkly products suitable for small spaces?

Many of our products are designed with relaxed, versatile living in mind and can work well in apartments, bedrooms, reading corners, and other compact or casual spaces.

We recommend checking the dimensions listed on each product page to make sure a piece is suitable for your space.

How do I choose the right furniture for my space?

Consider the available floor area, desired seating capacity, room layout, and overall style.

Before purchasing, review the product dimensions and compare them with the space where you plan to place the furniture.

How can I contact Jinkly?

We're happy to help with questions about products, orders, shipping, returns, and more.

Email: setaylor003d4@gmail.com
Phone: 450-741-4447

Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada