Frequently Asked Questions

Everything You Need to Know About Shopping With Jinkly

Have a question about your order, delivery, products, or returns? Find answers to some of the most common questions below.

1. What products does Jinkly sell?

Jinkly offers a practical selection of products for everyday living, including garden storage solutions, outdoor cooking products, and kitchen appliances.

Our collection is selected with convenience, functionality, and everyday use in mind.

2. Where does Jinkly ship?

We currently ship to customers throughout the United Kingdom.

3. How much does shipping cost?

Standard shipping is always free.

There are no standard shipping charges added to eligible UK orders.

4. How long does delivery take?

Our estimated standard delivery time is 3–5 business days.

Please note that delivery estimates are not guaranteed dates and may occasionally be affected by carrier delays, public holidays, weather, or other circumstances outside our reasonable control.

5. Will I receive tracking information?

Where tracking is available for your order, tracking information may be provided after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after the package enters transit.

6. Can I change my delivery address after placing an order?

If you notice an error in your delivery address, contact us as soon as possible.

We'll make reasonable efforts to update the address before your order is shipped. However, changes cannot always be guaranteed once an order has entered the fulfillment or shipping process.

7. Can I return my order?

Yes. Jinkly accepts eligible returns within 30 days from the date your order is delivered.

Returned products must meet the applicable conditions described in our Return & Refund Policy.

8. Is return shipping free?

Yes.

Eligible returns include free return shipping, and Jinkly does not charge a restocking fee.

Please contact us before returning your order so that we can provide the appropriate return instructions.

9. Do you charge a restocking fee?

No.

Jinkly does not charge restocking fees on eligible returns.

10. Are any products final sale?

No.

Jinkly does not currently designate any products as final sale items.

Products remain subject to the applicable return requirements.

11. What if my product arrives damaged or defective?

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may ask for photographs or other information to help us assess the issue.

Depending on the circumstances, we may offer a replacement, exchange, repair where appropriate, or refund.

12. How do I request a refund?

Contact us with your order number and details of your request.

Once an eligible returned product has been received and approved, the refund will generally be issued to the original payment method.

The time required for the funds to appear in your account may depend on your payment provider or bank.

13. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible.

We'll make reasonable efforts to accommodate cancellation requests received before the order enters the shipping or fulfillment process.

If the order has already been shipped, you may be able to use our return process after delivery.

14. How can I contact Jinkly?

You can reach our customer service team using the information below:

Email: setaylor003d4@gmail.com
Phone: 450-741-4447

Address:
Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

15. Where can I find your store policies?

You can find additional information in our:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • Legal Notice

We recommend reviewing these policies before placing an order if you have questions about our services.

Still Have a Question?

If you can't find the answer you're looking for, our team is happy to help.

Email us at setaylor003d4@gmail.com or call 450-741-4447.

We're here to make your Jinkly shopping experience as simple and convenient as possible.