Shipping policy

Last updated: September 5, 2026

At Jinkly, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through jinkly.shop.

1. Shipping Destinations

Jinkly currently ships to Canada.

We do not currently offer shipping to destinations outside Canada.

If your location is not available during checkout, we are unable to ship to that destination at this time.

2. Shipping Cost

Standard shipping is always free.

There are no standard shipping charges added to eligible orders shipped within Canada.

3. Processing Time

Orders are generally processed after your payment has been successfully confirmed.

Please allow reasonable processing time before your order is handed to the shipping carrier.

Once your order has been processed and shipped, you will receive available shipping information or tracking details where applicable.

4. Standard Delivery

Our standard estimated delivery time is:

3–5 business days

Delivery estimates begin once the order has been shipped and are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on your location, carrier operations, weather, holidays, and other circumstances outside our control.

5. Tracking Information

When tracking information is available for your shipment, it may be provided to you through the email address associated with your order.

Tracking information may take some time to become active after the carrier receives and scans the package.

If you have not received tracking information or have questions about your shipment, please contact us at setaylor003d4@gmail.com.

6. Delivery Delays

While we aim to meet the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Severe weather;

  • Public holidays;

  • Carrier delays;

  • Transportation disruptions;

  • High shipping volumes;

  • Incorrect or incomplete delivery information;

  • Remote-area delivery requirements; or

  • Other circumstances beyond our reasonable control.

A shipping delay does not automatically qualify an order for cancellation or refund. However, if you experience a significant delivery issue, please contact us and we will do our best to assist.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

  • Full name;

  • Street address;

  • Apartment, unit, or suite number where applicable;

  • City;

  • Province;

  • Postal code; and

  • Contact information.

If you realize that you entered an incorrect address, contact us as soon as possible at setaylor003d4@gmail.com.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible after processing has begun.

Jinkly is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

8. Missed or Failed Deliveries

If a carrier attempts delivery and the package cannot be delivered, the carrier may leave delivery instructions, attempt another delivery, or direct the package to an appropriate pickup location.

Customers should follow the carrier's instructions to avoid unnecessary delays or returns.

If a package is returned to us because of an incorrect address, refusal of delivery, or failure to collect the package, please contact us so we can determine the appropriate next steps.

9. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged products, please retain the original packaging and provide photographs of the product and packaging when requested.

We will review the issue and work with the appropriate shipping or fulfillment provider to determine the appropriate resolution.

10. Delivery Confirmation

A shipment may be considered delivered when the carrier's tracking system indicates that the package has been delivered to the address provided at checkout.

If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the carrier where appropriate.

If you still cannot locate the package, contact us at setaylor003d4@gmail.com so we can assist.

11. Business Days

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Delivery estimates may therefore vary depending on weekends and holidays.

12. Changes to This Shipping Policy

Jinkly may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, delivery areas, or business operations.

Any updates will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada

Phone: 450-741-4447
Email: setaylor003d4@gmail.com
Website: jinkly.shop