Shipping policy

Last updated: August 31, 2026

At Jinkly, we aim to make your shopping experience simple and convenient. We currently offer shipping to customers throughout the United Kingdom, with free standard shipping on all orders.

Please review the information below for details about order processing, delivery times, tracking, and potential delivery delays.

1. Shipping Destinations

Jinkly currently ships orders to the:

United Kingdom

We do not currently offer standard delivery to destinations outside the United Kingdom.

If you have questions about whether we can deliver to a particular UK location, please contact our customer service team before placing your order.

2. Shipping Cost

Standard shipping is always free.

There is no additional standard shipping charge added at checkout for eligible UK orders.

3. Standard Delivery

Our standard delivery service has an estimated delivery time of:

3–5 business days

Delivery times are estimates and are not guaranteed delivery dates.

Business days generally exclude weekends and applicable public holidays.

4. Order Processing

After an order is successfully placed, we begin processing it for fulfillment.

Processing may include:

  • Verifying order information

  • Confirming payment

  • Preparing the product

  • Packaging the order

  • Arranging shipment with the relevant delivery provider

Orders are processed as promptly as reasonably possible.

The estimated 3–5 business-day delivery timeframe refers to the expected shipping and delivery period and may be affected by the time required to process an order.

5. Delivery Estimates

Once an order has been dispatched, delivery is generally expected within the stated standard delivery timeframe.

However, actual delivery times may vary due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • High delivery volumes

  • Incorrect or incomplete delivery information

  • Operational disruptions

  • Unexpected logistical issues

If a delivery is delayed, we will make reasonable efforts to assist you in locating your order.

6. Tracking Information

Where tracking is available for your order, tracking information may be provided after the order has been dispatched.

Tracking information can take some time to become active after the carrier receives or scans the package.

If your tracking information does not immediately show movement, please allow additional time for the carrier's system to update.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully verify:

  • Full name

  • House or building number

  • Street name

  • Apartment, unit, or flat number where applicable

  • Town or city

  • County or region where applicable

  • Postcode

  • Contact information

Jinkly is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your delivery information after placing an order, contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot always be guaranteed once an order has entered the fulfillment process.

8. Missed Deliveries

If the delivery carrier attempts to deliver your order and you are unavailable, the carrier may:

  • Make another delivery attempt

  • Leave the package in an appropriate location

  • Leave instructions for collection

  • Take the package to a designated collection point

The exact procedure depends on the carrier and delivery circumstances.

Please follow any instructions provided by the carrier to arrange delivery or collection.

9. Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We may request information such as:

  • Order number

  • Name used for the order

  • Delivery address

  • Tracking information, if available

We will review the shipment status and provide assistance where possible.

10. Lost Packages

If a package appears to be lost during transit, please contact us so that we can investigate the shipment.

Where tracking is available, we may use the carrier's tracking information to determine the status of the delivery.

If a carrier confirms that a package has been lost, we will work with you to determine an appropriate resolution in accordance with applicable law.

11. Damaged Packages

If your package arrives damaged, please inspect the product as soon as reasonably possible.

If the product itself is damaged, contact us and provide photographs of the damage where possible.

Please retain the product and packaging until we provide further instructions, as the carrier or fulfillment provider may require information to investigate the shipment.

For damaged or defective products, please also refer to our Return & Refund Policy.

12. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your shipment, contact us as soon as reasonably possible.

Please provide your order number and details of the issue.

We will investigate the order and, where appropriate, arrange a replacement, refund, or other suitable resolution.

13. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect an order from a carrier collection point, the package may be returned to the sender.

If the package is returned to Jinkly, please contact us so that we can determine the available options.

Where a replacement shipment is required because of incorrect customer-provided information or failure to accept delivery, additional shipping arrangements may apply.

Nothing in this section limits your statutory consumer rights.

14. UK Consumer Rights

Jinkly ships to customers in the United Kingdom.

Nothing in this Shipping Policy is intended to exclude or restrict any rights you may have under applicable UK consumer protection laws.

Where applicable law provides delivery rights or remedies that differ from this policy, those statutory rights will apply.

15. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to:

  • Shipping services

  • Delivery providers

  • Delivery estimates

  • Shipping destinations

  • Operational procedures

  • Applicable legal requirements

The latest version will be posted on our website with the applicable "Last updated" date.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an order that has not arrived, please contact us:

Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada

Email: setaylor003d4@gmail.com
Phone: 450-741-4447

Our customer service team will be happy to assist you with your shipment.