Refund policy

Last updated: August 31, 2026

At Jinkly, we want you to feel confident when shopping with us. If your purchase isn't right for you, we offer a straightforward 30-day return policy with free return shipping and no restocking fees.

This Return & Refund Policy explains when and how you can return an item, how refunds are processed, and what to expect throughout the process.

1. Return Eligibility

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item should:

  • Be unused or only handled as reasonably necessary to inspect the product.

  • Be in its original condition.

  • Be returned with all original accessories, components, manuals, and packaging where applicable.

  • Not be damaged as a result of misuse, improper installation, neglect, or accidental damage.

  • Include proof of purchase or sufficient order information so that we can identify the order.

Certain products may have additional return requirements depending on their nature. If this applies to your order, our customer service team will explain the requirements when you contact us.

2. How to Request a Return

To start a return, please contact us using the information below:

Store: Jinkly
Email: setaylor003d4@gmail.com
Phone: 450-741-4447
Address: 60 Forest Point Dr, York Ontario M6M 5E9, Canada

Please include:

  • Your full name

  • Order number

  • The item you wish to return

  • Reason for the return

  • Photos or other information if the item is damaged, defective, or incorrect

Please do not send an item back before contacting us and receiving return instructions. Returns sent without prior authorization may experience processing delays.

3. Return Shipping

Return shipping is free.

When a return is approved, Jinkly will provide instructions for returning the item. Where a return shipping label or other prepaid return method is applicable, we will cover the return shipping cost.

You will not be charged a restocking fee for an eligible return.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

  • Damaged during delivery

  • Defective

  • Incorrect

  • Missing essential components

please contact us as soon as possible.

We may ask you to provide photographs or other information to help us assess the issue. Depending on the circumstances, we may offer a replacement, exchange, repair, or full refund.

If the item is confirmed to be defective, damaged, or incorrectly supplied, you will not be responsible for the return shipping costs.

5. Change of Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the item meets our return eligibility requirements.

Because return shipping is free, you will not be charged for the eligible return.

The product should be returned in its original condition and with its original packaging and accessories where applicable.

6. No Restocking Fees

Jinkly does not charge restocking fees.

An eligible return will not be reduced by a restocking charge.

However, if an item has been materially damaged through misuse, unauthorized modification, or handling beyond what is reasonably necessary to inspect the product, we may need to assess the condition before determining the appropriate resolution.

7. Final Sale Items

Jinkly does not currently designate any items as final sale.

Products purchased from our store may therefore be eligible for return under the terms of this policy, provided the applicable return requirements are met.

8. Refunds

Once we receive and inspect your returned item, we will process your refund if the return is approved.

Refunds are generally issued to the original payment method used to place the order.

The amount refunded will normally include the eligible amount paid for the returned product. Original shipping charges, if any were separately charged, may be subject to the circumstances of the return and applicable consumer protection laws.

Because shipping is free for orders from Jinkly, customers are not charged a standard shipping fee for eligible returns.

9. Refund Processing Time

After your returned item has been received and approved, we will initiate the refund.

Once the refund has been issued by us, the time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.

Bank processing times are outside Jinkly's control.

If you have received confirmation that your refund has been processed but the funds have not yet appeared, please allow additional time for your financial institution to complete the transaction.

10. Exchanges

If you would like to exchange an item, please contact our customer service team before returning the product.

Depending on product availability, we may be able to arrange an exchange. If the requested replacement is unavailable, we may instead process a refund in accordance with this policy.

11. Returns for Multiple Items

If you are returning multiple products from the same order, please contact us with the relevant order information.

We may provide return instructions covering the products together where appropriate.

Each returned product must meet the applicable return requirements.

12. Products That Arrive Damaged

If your package arrives visibly damaged, please document the condition of the package and product with photographs where possible.

Contact Jinkly as soon as reasonably possible so that we can investigate the issue and provide the appropriate resolution.

Do not dispose of damaged products or packaging until we have provided further instructions, as the carrier or our fulfillment partners may require additional information.

13. Return Inspection

Returned products may be inspected upon arrival to verify their condition and confirm that they correspond to the order being returned.

Inspection helps us determine whether the return meets the requirements of this policy.

Eligible returns will be processed without a restocking fee.

14. Refunds for Incorrect or Defective Products

If we determine that you received the wrong product or that the product was defective or damaged before or during delivery, we will work with you to provide an appropriate remedy.

Depending on the circumstances and product availability, this may include:

  • A replacement

  • An exchange

  • A repair where appropriate

  • A full refund

Return shipping for an approved defective, damaged, or incorrect-product claim will be free.

15. Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been shipped. However, once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If cancellation is not possible, you may use the return process described in this policy after delivery, where applicable.

16. International and UK Orders

Jinkly ships to customers in the United Kingdom.

Our standard delivery service is free, with an estimated delivery time of 3–5 business days.

Returns are handled according to this Return & Refund Policy. Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer protection legislation.

Where applicable law provides you with rights that are more favorable than the terms stated in this policy, those statutory rights will continue to apply.

17. Unclaimed or Refused Packages

If an order is refused or becomes unclaimed and is returned to us, please contact our customer service team.

Depending on the circumstances, we may process the order as a return after the product has been received and inspected.

18. Fraudulent or Abusive Returns

Jinkly reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return process.

This does not affect any rights you have under applicable consumer protection laws.

19. Contact Us

If you have questions about a return, refund, damaged product, defective item, or exchange, please contact us:

Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada

Email: setaylor003d4@gmail.com
Phone: 450-741-4447

Our customer service team will provide the appropriate return instructions and assist you throughout the process.

20. Policy Updates

Jinkly may update this Return & Refund Policy from time to time to reflect changes to our services, products, business practices, or applicable legal requirements.

The latest version will always be made available on our website, and the date at the top of this policy indicates when it was last updated.