Refund policy

Last updated: September 5, 2026

At Jinkly, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a straightforward 30-day return policy with free return shipping and no restocking fees, subject to the conditions below.

1. 30-Day Return Policy

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be clean and free from stains, odors, pet hair, or other signs of use.

  • Include all original accessories, components, and packaging where reasonably possible.

  • Not have been damaged after delivery due to misuse, improper handling, accidents, or negligence.

  • Be adequately packaged to prevent damage during the return shipment.

There are no final-sale items at Jinkly. All eligible products may be returned within the 30-day return period, provided they meet the conditions above.

2. Free Return Shipping

Jinkly provides free return shipping for eligible returns.

Once your return request has been approved, we will provide you with instructions for returning your item. Depending on the product and circumstances, we may provide a prepaid return shipping label or arrange another suitable return method.

Customers should not send products back without first contacting us and receiving return instructions.

If an item is returned without prior authorization, we may be unable to process the return.

3. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order:

  • Arrives damaged;

  • Has a manufacturing defect;

  • Is missing components;

  • Is materially different from the product you ordered; or

  • Is the wrong product.

For damaged or defective products, please contact us at setaylor003d4@gmail.com and include your order number along with clear photographs or videos showing the issue.

We will review the situation and, where appropriate, provide a replacement, repair, or full refund at no additional cost to you.

For shipping-related damage, please retain the original packaging until the issue has been reviewed, as photographs of the packaging may be required.

4. How to Request a Return

To start a return, contact us at:

Email: setaylor003d4@gmail.com
Phone: 450-741-4447

Please include:

  • Your full name;

  • Order number;

  • Product(s) you would like to return;

  • Reason for the return; and

  • Photos of the product when requested.

Our customer service team will review your request and provide the appropriate return instructions.

Please wait for confirmation from our team before shipping your item back.

5. Return Inspection

Once we receive your returned item, it may be inspected to confirm that it meets the return conditions described in this policy.

If the returned product is approved, we will proceed with your refund.

If an item has been used, damaged, altered, or returned in a condition that does not meet our return requirements, we may contact you to discuss the available options.

Jinkly does not charge a restocking fee for eligible returns.

6. Refunds

Once your return has been received and approved, your refund will be issued to the original payment method used for the purchase.

The amount refunded will generally include the purchase price of the returned item.

Original shipping charges, where applicable, may be handled according to the circumstances of the return. Since Jinkly offers free standard shipping, there is generally no outbound shipping charge to reimburse.

We will notify you once your refund has been processed.

7. Refund Processing Time

After your returned item has been received and approved, please allow up to 14 business days for Jinkly to process the refund.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, credit card provider, or payment service.

If you have not received your refund after the applicable processing period, please contact us at setaylor003d4@gmail.com.

8. Exchanges

If you would like a different product, size, color, or style, please contact us before returning your original item.

Depending on availability, we may be able to arrange an exchange. In some cases, we may instead process a return and refund and ask you to place a new order for the desired item.

9. Cancellations

If you need to cancel an order, please contact us as soon as possible at setaylor003d4@gmail.com.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return procedure may apply.

10. Items Returned Without Authorization

Please do not ship an item to a return address found on the package or elsewhere on our website without first contacting Jinkly.

Return instructions can vary depending on the product and return reason.

Unauthorized returns may experience delays in processing.

11. Changes to This Policy

Jinkly reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about returns, refunds, exchanges, or your order, please contact us:

Jinkly
60 Forest Point Dr
York, Ontario M6M 5E9
Canada

Phone: 450-741-4447
Email: setaylor003d4@gmail.com

We are happy to assist you with your return or refund request.